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• Coordinates the daily activities of the clinic staff, including delegating work assignments.
• Assures that priorities established by the Practice Manager are effectively communicated to the team and properly implemented.
• Responsible for monitoring, maintaining and tracking daily statistics.
• Oversees reconciliation of daily deposit logs and preparation for bank deposits.
• Provides new hire training as well as ongoing training to assigned staff.
• Assists the team in problem resolution. Recommends solutions to the Practice Manager and escalates issues to the Practice Manager when appropriate.
• Leads the team by creating a positive work environment through individual and team recognition.
• Performs verbal counseling, recommending corrective action to the Practice Manager.
• Assists the Practice Manager in the recruiting, hiring and interviewing process of the office staff.
• Displays exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments and coworkers when appropriate.
• Serves in a supervisory capacity and performs supervisory duties in the absence of the Practice Manager as directed.
• Prepares and submits reports as required.
• Assists Medical Director with special projects and tasks as needed.
• Assumes staff duties for absences and temporary staff shortages.
• Authorizes, coordinates, and monitors daily site activities such as supply ordering, IT, maintenance issues, phones, etc.
• Responsible for monitoring the clinical team in meeting demands of patient volumes and handling complaints regarding clinical staff.
• Responsible for proactive management of physician, mid-level provider and ancillary schedules to ensure timely care of patients, appropriate daily volumes and completion of all clinical documentation in a timely fashion.
• Responsible for proactive management of coding department to ensure daily submission of properly coded fee tickets to the regional business office.
• Maintains strict confidentiality in accordance with HIPAA regulations and Company policy.
• Presents a positive, professional appearance and convey a professional demeanor in the performance of assigned duties.
• Responsible for following all facility, organization and department precautions and procedures in the performance of all job duties to ensure a safe work environment for self and others.
• Completes compliance requirements as needed.
• Performs other duties as assigned or requested.

Education Level: High school diploma or equivalent.

Experience Years: Minimum seven (7) years medical office experience.

Experience Industry: Healthcare.

Benefits for Full Time employee and qualified dependents:

• Health Insurance including prescription drugs
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short- and Long-Term disability options
• Employee stock purchase program – 15% discount*
• 401k with company match**
• Long Term Care (LTC)
• Pre-tax Health Savings Account (HSA)
• Pre-tax Flexible Spending Accounts (FSA)
• Aflac Hospital, Critical Illness and Accident plans
• Identity Protection
• Employee Assistance Program (EAP)

*Part Time Regular employee classifications also receive this benefit

** Available to part-time regular and part-time casual employees age 21 and over

Pediatrix® Medical Group, Inc. (Pediatrix) is the nation’s leading provider of physician services. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. Specialties include obstetrics, maternal-fetal medicine and neonatology complemented by more than 20 pediatric subspecialties, as well as pediatric primary and urgent care clinics. The group’s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives. The physician-led company was founded in 1979 as a single neonatology practice and today provides its highly specialized and often critical care services through more than 5,000 affiliated physicians and other clinicians in 37 states. 

Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: www.pediatrix.com/careers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.