The Patient Service Associate is responsible to ensure smooth clinic, patient and billing flow by greeting and directing patients to their various appointments, preparing the daily clinic schedule and updating the physicians’ schedules, maintaining patient files and records, interfacing with the different corporate departments and by receiving and directly patient questions to appropriate people. Works as a team member to facilitate patient care and optimize the revenue.

• Manage a high volume of incoming calls while providing exceptional customer service.
• Greet and assist patients and visitors, ensuring a professional and welcoming experience.
• Schedule new patient, follow-up, and diagnostic testing appointments.
• Verify patient demographics, insurance coverage, referrals, and prior authorizations.
• Maintain accurate patient records and appointment schedules.
• Collect copays, deductibles, and other patient payments, and reconcile daily transactions.
• Prepare and review billing documentation to support accurate claims processing and reimbursement.
• Coordinate communication between patients, providers, insurance companies, hospitals, and other healthcare partners.
• Support physicians and clinical staff with administrative and patient care operations.
• Maintain patient confidentiality and adhere to all privacy regulations.
• Foster a positive, team-oriented environment through professionalism, energy, and excellent customer service.

Education:

• High School diploma or equivalent required.

Experience: 3+ years of recent medical office experience preferred

Experience Industry: Healthcare

Skills/Abilities:

• Strong organizational, time management, and multitasking skills with ability to meet deadlines.
• Excellent customer service, communication (verbal & written), and interpersonal skills.
• Proficient in computer systems; prior experience preferred.
• Knowledge of medical terminology, billing, insurance regulations, and safety practices preferred.
• Ability to work collaboratively in a team and handle stressful situations professionally.
• Must be able to travel to satellite office during the week. Mileage is reimbursable.
   

Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that’s not only our motto at work each day; it’s also how we view our employees and their families. We know that our greatest asset is YOU. 

Pay Range (Base Pay): $19.29-$28.12 per hour 

Starting Pay Range (Base Pay): $22.00-$25.00 per hour 

Full-time is classified as team members who are consistently scheduled and work 30 hours or more on a weekly basis. Full-time team members are eligible for the following: 

Health Insurance: Medical and Prescription Drugs; Teladoc Health; Teladoc Second Opinion Service; Dental; Vision; Short-Term Disability (STD); Long-Term Disability (STD); Basic Life Insurance; Spouse Life; child life and Accidental Death & Dismemberment (AD&D). 

Other Benefits: Health Savings Account; Healthcare Flexible Spending Account (FSA); Parental Leave Benefit; Sick Pay Bank; Employee Assistance Program (EAP); Progyny Fertility Benefits; Group Aflac Policies; Identity Theft Protection; Employee Charitable Fund; Care.com; Continuing Education Assistance; Various Discount Programs 

Retirement Benefits: 401(k) Thrift & Profit-Sharing Plan; Employee Stock Purchase Plan (ESPP) 

NOTE: Team members at least 21 years old and are either active full-time or part-time team member are eligible to participate in our 401(k) Plan at the time of hire.  Team members who meet the plan’s minimum age requirement may enroll in the plan at any time, and contributions will begin as soon as administratively possible.   

Team Members are eligible to begin participating in the ESPP if they have been employed by Pediatrix for two consecutive months prior to the start of each calendar quarterly offering period and are scheduled to work a minimum of 20 hours per week for five consecutive months during the year.   

Paid Time Off: All full-time team members are eligible for PTO that may be used for time away from work.  Team members hired before the 15th of the month accrue PTO the first month of employment; however, team members hired on or after the 16th of the month begin accruing PTO the month following date of hire. Team members are entitled to PTO according to the following methodology:  

Team members accrue PTO as they work up to the maximum accruals stated above. After reaching the maximum accrual, a team member does not accrue additional PTO time until the team members uses sufficient PTO to fall below the maximum permissible accruals. Full-time team members who work less than 40 hours will accrue on a pro rata basis. 

Paid Holidays: The Company observes the following Holidays: New Year’s Day; Memorial Day; Juneteenth; Independence Day; Labor Day; Thanksgiving Day; Friday after Thanksgiving Day; Christmas Eve; Christmas Day; and 1 Floating Holiday. 

NOTE: The paid holidays above are offered to regular full-time team members upon employment.  Full-time team members who work fewer than 40 hours per week will receive holiday pay on a pro-rated basis.  

Paid Sick Leave: Pediatrix provides paid sick leave to full-time team members through our PTO with accruals outlined above.   

Method of Application: Apply online at www.joinpediatrix.com 

Application Window: Application window is expected to close within 30 days; however, position will remain open until filled.

Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group’s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives. 

Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: www.pediatrix.com/careers.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.